Refund Policy

At Revive MD, we strive to provide exceptional patient care and a positive experience. This Refund Policy explains when refunds may or may not be available for services, consultations, memberships, laboratory testing, and prescription medications.

By purchasing services through Revive MD, you acknowledge and agree to this Refund Policy.

Medical Consultations

Medical consultations involve the time and professional judgment of licensed healthcare providers.

Once a consultation has taken place, consultation fees are non-refundable, regardless of whether:

• Medication is prescribed
• Treatment is recommended
• You choose not to proceed with treatment

Treatment decisions are based solely on the independent medical judgment of your healthcare provider.

Membership Fees

If Revive MD offers membership-based services, recurring membership fees are generally non-refundable once the billing period has begun.

You may cancel future recurring payments at any time in accordance with your membership agreement.

Cancellation does not entitle you to a refund for services already provided.

Laboratory Testing

Laboratory testing fees are non-refundable once laboratory orders have been submitted or specimens have been collected.

Laboratory services are provided by independent third-party laboratories.

Prescription Medications

Due to federal and state regulations, prescription medications—including compounded medications—cannot be returned or refunded once they have been:

• Prescribed
• Dispensed
• Shipped

This policy helps ensure patient safety and complies with pharmacy regulations.

Shipping Charges

Shipping fees are generally non-refundable once an order has been processed and shipped by the dispensing pharmacy.

Incorrect or Damaged Orders

If you receive:

• The wrong medication
• A damaged shipment
• A medication that appears compromised during shipment

Please contact Revive MD promptly.

We will work with the dispensing pharmacy to investigate the issue and determine the appropriate resolution.

Replacement medications are subject to pharmacy policies and provider approval.

Billing Errors

If you believe you were charged incorrectly, please contact us as soon as possible.

We will promptly review the transaction and correct any verified billing errors.

Order Cancellations

If you wish to cancel an order:

• Contact Revive MD immediately.
• Cancellation requests can only be honored before the prescription has been transmitted to the dispensing pharmacy.
• Once prescription processing has begun, cancellations may no longer be possible.

Exceptional Circumstances

Revive MD understands that unique situations may arise.

Refund requests involving extraordinary circumstances will be reviewed individually at our sole discretion, consistent with applicable laws and pharmacy regulations.

Approval of one refund request does not guarantee approval of future requests.

Changes to This Policy

Revive MD reserves the right to update or modify this Refund Policy at any time.

Any changes become effective upon posting to this page.

Contact Us

If you have questions regarding billing, cancellations, or this Refund Policy, please contact Revive MD through our Contact page.