Shipping Policy

Revive MD partners with licensed U.S. pharmacies to prepare and ship prescription medications directly to eligible patients. This Shipping Policy explains how prescription orders are processed and delivered.

Prescription Approval

Medications are not shipped until:

• Your medical evaluation has been completed.
• A licensed healthcare provider determines that treatment is medically appropriate.
• Any required laboratory testing has been reviewed.
• Your prescription has been approved.
• Payment has been successfully processed.

Submitting an order or completing a consultation does not guarantee that medication will be prescribed.

Processing Times

After your prescription has been approved:

• Prescriptions are transmitted to one of our licensed partner pharmacies.
• Processing typically begins within 1–3 business days.
• Compounded medications may require additional preparation time.

Processing times may vary based on pharmacy workload, medication availability, holidays, or other circumstances beyond our control.

Shipping

Once your medication has been prepared:

• Orders are shipped directly from the dispensing pharmacy.
• Most shipments are delivered within 2–7 business days, depending on your location and the selected shipping method.
• Tracking information may be provided when available.

Delivery times are estimates and are not guaranteed.

Medication Availability

Occasionally, medications may be delayed due to:

• Pharmacy processing times
• Inventory shortages
• Manufacturer supply issues
• Shipping carrier delays
• Weather or other unforeseen events

Revive MD will make reasonable efforts to keep patients informed of significant delays.

Shipping Address

Patients are responsible for providing an accurate shipping address.

Revive MD is not responsible for delays or lost shipments resulting from:

• Incorrect addresses
• Incomplete addresses
• Failure to update shipping information

If you need to change your shipping address, please contact us as soon as possible. Once a prescription has been submitted to the pharmacy or shipped, address changes may not be possible.

Adult Signature Requirements

Certain medications may require an adult signature upon delivery depending on pharmacy policies, state regulations, or carrier requirements.

Patients are responsible for ensuring someone is available to receive shipments when required.

Temperature-Sensitive Medications

Some medications require temperature-controlled packaging during shipment.

Patients should:

• Retrieve deliveries promptly.
• Store medications according to the instructions provided.
• Contact the dispensing pharmacy if a shipment arrives damaged or compromised.

Lost or Damaged Shipments

If your medication arrives:

• Damaged
• Missing
• Incorrect
• Suspected to have been tampered with

Please contact Revive MD promptly so we can assist in coordinating with the dispensing pharmacy.

Replacement medications are subject to pharmacy policies, provider approval, and applicable laws.

Shipping Restrictions

Revive MD provides services only in states where our licensed providers are authorized to practice.

Medication availability and shipping restrictions may vary based on:

• State law
• Pharmacy licensing
• Medication-specific regulations

Certain medications may not be available in every state.

Changes to This Policy

Revive MD reserves the right to modify this Shipping Policy at any time.

Any changes become effective upon posting to this page.

Contact Us

If you have questions regarding medication shipping or delivery, please contact Revive MD through our Contact page.